FAQ
Colors
Q: Do you offer color anodizing?
A: Yes, you can choose colors, namely: black, silver, red, blue, orange, green, gold and purple.
Ordering
Q: How can I buy your products?
A: Our products are sold directly through our website, bike shops, and online stores.
A: You may buy all our products at the online store www.r2-bike.com
Q: Who should I contact for shipping requests and order changes?
Q: I am a dealer and I would like to work with you. Who should I contact?
A: For dealer orders or inquiries please contact [email protected]
Shipping
Q: What shipping method do you use?
A: Most orders are shipped via the FedEx Express Postal Service.
Q: How long will it take for my order to arrive?
A: Delivery times will vary depending on your location and the shipping method you select at checkout. Orders for EU will arrive 2-7 business days after your order is shipped. International orders arrive 2-12 business days after your order is shipped. In all cases, you will receive an email with tracking information.
Q: How do I know when my order ships?
A: You will receive an email when your order ships. We ship Monday through Friday.
Returns and Warranty
Q: What is your return policy?
A: We accept returns on any products that have not been installed on a bike — e.g. if you install a chainring, it cannot be returned. We will refund the full purchase price when we receive your returned package. Please contact us at [email protected] for return instructions.
Q: Can I exchange products for a different color, size, etc.?
A: We are not able to do exchanges. However, we are happy to accept returns of products that have not been used (see details above). You can place a new order for the color or size you want. This also allows us to get you the product you need sooner since we don’t have to wait for your return before we ship the new product.
Q: What is your warranty policy?
A: Alugear Components warranties its products to be free from defects in materials or workmanship for a period of 1 year from the original date of purchase. Any Alugear Components product that is found to be defective in materials or workmanship will be repaired or replaced. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact.
Please contact us at [email protected] for return instructions.
Location and Manufacturing
Q: Where are you located?
A: We are located in Poland.
Q: Where are your products manufactured?
A: Our products are made in Poland. We strive to manufacture whenever possible. For some operations, we cooperate with local companies.
Social network
Q: How can I get updates on new products?
A: The ALUGEAR Facebook and Instagram – there you will find all of the latest updates. Later – Youtube channel.